PRIVACY & SECURITY
Heights Home Collection values its customers and all technically feasible steps are taken to protect your privacy. We do not sell, rent, barter or trade e-mail addresses or personal information. In order to demonstrate our commitment to your privacy, we have prepared this statement disclosing the privacy practices for the entire site. Additional terms and conditions, if any, regarding the collection and use of your information may also be provided to you before you sign up for a particular service.
What Information is Collected:
In general, when you visit our website and access information, you remain anonymous. Personal information from visitors to our website is collected on a voluntary basis only and an explanation is provided as to its use at the time it is requested. This collected personal information is used to respond to online queries, supply requested information on Heights Home Collection products and services, enable online sales, ship ordered products, establish approved links, enforce our agreements with you and for internal market analysis. Heights Home Collection collects certain information from and about its users in three ways -- directly from the user, from our server logs, and with cookies.
User-Supplied Information:
When you sign up for one of our services (such as Gift Registry or our e-mail news list) we may ask you for your name, e-mail address, and some other personal information. The more accurate information you volunteer, the better we are able to customize your website experience.
When you place an order on HeightsHomeCollection.com, we collect your name, address, telephone number, credit card information and your e-mail address. We use this information to fulfill your order and to communicate with you about your order.
Server Log Information:
When you visit our website, you disclose certain information about yourself, such as your Internet Protocol (IP) address, the time of your visit, and the referring location (e.g., the site or page that offered a link to our page). HeightsHomeCollection.com, like many other sites, records this basic information about visits to its site. This information helps us identify which areas of our site are of interest to our visitors. We review the IP addresses of our visitors for the purposes of system administration, to improve the content of our pages, and to verify web traffic to our site.
Cookies:
"Cookies" are simply pieces of information that are sent to your browser from a web server and stored on your computer. The use of cookies is relatively standard, and you will likely find them used on other major websites. Cookies allow us to provide you with a more personalized, convenient experience. For example, we may use cookies to help remind us of who you are and to deliver content and services based on your account information.
We also allow third party advertisers to display banner advertisements on our website. These third party advertisements will place a separate cookie on your computer when you click on their banner ad. We have no access to or control over cookies used by such advertisers.
Most browsers are initially set up to accept cookies. If you prefer, you can reset your browser either to notify you when you receive a cookie, or to refuse to accept cookies. You should understand that certain areas of many sites might not function properly if you set your browser to not accept cookies or if you reject a cookie. Many anti-spyware/adware programs flag and/or delete persistent cookies like ours just to be on the safe side, but our cookies will never adversely affect the performance of your computer or your browser.
How We Protect Your Information:
This site uses a secure server (SSL) to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse, and alteration of your information once it is in our records. Your access to some services and content is password protected.
The privacy and protection of your personal information is vitally important to us. Heights Home Collection does not make personal information available to third parties, other than our direct affiliates and our contractual third-party service providers, without your permission. Companies under the direct control of Heights Home Collection may share information with one another, but all such companies are equally committed to protecting your privacy. Heights Home Collection may also share your personal information through contractual arrangements with our service providers when it is necessary for them to deliver those services to us. For example, we must release your credit card information to the card-issuing bank to confirm payment for products and services purchased on this site and release your address to the delivery service that delivers the products you ordered to you. In addition, Heights Home Collection may disclose personal information when we believe in good faith that the law requires it or to protect the rights or property of Heights Home Collection.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, despite our efforts to protect your personal information, Heights Home Collection cannot ensure or warrant the security of any information you transmit to us, or to or from our online products or services. However, once we receive your transmission, we make our best effort to ensure its security on our systems.
How You Can Help Protect Your Information:
We recommend that you do not divulge your user name and password to anyone. Heights Home Collection will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. In addition, if applicable, you should remember to sign out of your account or service at the end of each session. You may also wish to close your browser window when you have finished your work, especially if you share a computer with someone else, or are using a computer in a public place like a library or Internet cafe.
You should remember that whenever you voluntarily disclose personal information online, such as on message boards, through e-mail, discussion groups, or in chat areas, your information can be collected and used by others, and you do so at your own risk. You are also solely responsible for maintaining the secrecy of any passwords you set up and/or any account information.
COPPA COMPLIANCE
Consistent with the Children's Online Privacy Protection Act of 1998 ("COPPA"), which took effect in April of 2001, Heights Home Collection does not intend to collect personally identifiable information from children under age 13 without permission of the child's parent or legal guardian. Children under the age of 13 should submit personally identifiable information to Heights Home Collection only with the explicit permission of their parent or legal guardian. Where appropriate, Heights Home Collection will instruct children not to submit personal information. If your child has submitted personal information and you would like to request that such information be removed, you may do so by contacting us at 1.877.442.0010 and reasonable efforts will be used to comply with your request. Consistent with this, HeightsHomeCollection.com will never knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If we become aware that an individual is under the age of 13 and has submitted any information to HeightsHomeCollection.com for any purpose without prior verifiable parental consent, then we will delete his or her information from our files.
If this policy changes, Heights Home Collection will revise this portion of its privacy policy and will comply with the requirements of the COPPA, which include providing notice and choice to each child's parent or guardian before collecting personal information.
Links To Other Sites
This website may contain links to other third party sites. We take steps to link only to sites that share our high standards and respect for privacy. However, we are not responsible for the privacy standards and practices of third parties. Once you link to a third party site, you are no longer on our site and this Privacy Policy no longer applies. Heights Home Collection strives to keep online visitor information secure against unauthorized access and use.
How to Correct Inaccuracies
If you sign up for one of our services, we may send you a confirmation e-mail confirming your new account and/or service. The message will be sent to the address that you supplied us and will describe ways for you to change or delete the account information provided. Remember to keep the confirmation e-mail as it will also contain information that will help you in case you run into problems accessing our services.
Amendments to Our Web Site Privacy Policy
We may, from time to time, amend our Privacy Policy. If we do, then we will post such amendments to this document so that you may always have access to our most recent policy. We reserve the right, at our discretion, to change, modify, add or remove portions of our Privacy Policy at any time. If, at any point, we decide to disclose personal information in a manner different from that stated at the time it was collected, we will notify users by e-mail. You will be given the choice at that time to "opt-out" of any disclosures of your personal information that you made available to us prior to the change in our policy.
Quality Customer Experience
Heights Home Collection is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by contacting us toll free at 1.877.442.0010 or via email: customerservice@heightshomecollection.com.
Additional Information
If you're just not comfortable shopping online (and would prefer to make your purchase via telephone) call us, Monday –Saturday 10:00 a.m. to 6:00 p.m..
Updating your Information
To update us with your information sharing preferences, you may call 1.877.442.0010 , e-mail customerservice@heightshomecollection.com, or send your request to:
Heights Home Collection
12427 Cedar Cleveland Heights, Ohio 44106
·Please note your preference as stated below:
"I prefer not to receive e-mail advertisements, such as updates regarding products and services, special promotions or upcoming events."
(You may also click the designated link at the bottom of all heightshomecollection.com e-mail advertisements to be removed from future e-mail updates.)
·Please note that such requests may take up to six to eight weeks to become effective.
If you have questions regarding our Privacy Policy and Security Statement please contact us:
Heights Home Collection
12427 Cedar Road
Cleveland Heights, Ohio 44106
Phone: 1.877.442.0010
Email: mailto:info@linen-consultants.com or customerservice@heightshomecollection.com
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